I'm a Process & Design Consultant from Austin, TX.
I’ve spent my career observing how systems break and how people adapt. Whether I'm designing a digital interface or an operational workflow, my focus is the same: Friction.
I don't offer cookie-cutter solutions because I don't come in with a slash-and-burn attitude. Instead, I provide a comprehensive exploration of the problem, working directly with the people running the system to identify the friction holding them back.
My approach uses a repeatable process that anyone can learn, driving lasting change by shifting the burden of optimization from the founder to a self-sustaining infrastructure designed for scale.
Process & Design Consultant
Developed Business Therapy Program
UX Collaborator at Shelf Studio
🤓 Skills acquired: Business strategy, marketing, product strategy, brand design, packaging strategy
💪 Skills refined: Research, information architecture and system design, systems thinking
Promotion to Systems Analyst IV for SSA
🤓 Skills acquired: Data analysis, business process creation, information architecture and system design, information security (claimant data loss prevention and abuse of government system incident review)
💪 Skills refined: Leadership, cross-team collaboration, systems thinking
Disability Claims Examiner for SSA
🤓 Skills acquired: Investigation, caseload management, medical and vocational analysis, systems thinking
💪 Skills refined: Customer service, time management, communication, interviewing
Bartender
Graduation from Hendrix College
🤓 Skills acquired: Leadership, customer service, employee management
💪 Skills refined: Research, communication, critical thinking, analysis, time-management, organization
